FAQ

If you can not find answers to your questions, please contact us.

What do you need to do to subscribe to HTV Pinoy?

Subscribing to HTV Pinoy takes less than 5 minutes! You should have a device that has access to the Internet, such as a Smart TV, Smartphone, Laptop, PC, tablet, Apple TV or Amazon Fire stick.

Once you have one of the aforementioned devices, the next step is to get access to a one week free trial or a subscription by clicking the “start free trial” or “Subscribebuttons. If you are a new subscriber, you will get one week for free.

How can I test HTV Pinoy for free?

a. HTV Pinoy provides a free testing period on:

  • Smart Phone (iOS and Android)
  • Smart TVs - (LG TVs & Samsung TVs)
  • Android TVs
  • PCs - (Windows , Linux and MAC)
  • Apple TV
  • Amazon Fire TV

  

b. To take advantage of HTV Pinoy’s free trial, you should:

  • Go to www.htvpinoy.com
  • Click on “Start free trial” or “Subscribe” buttons.
  • Fill in the registration page with your details, including your name, email, phone number, and the country you live in.
  •  After a few minutes, you will receive an SMS or email from HTV Pinoy with a pin ID and Password required to access HTV Pinoy .

How do I subscribe to HTV Pinoy ?
  •        Open www.htvpinoy.com site.
  •        Click on the “Subscribe” button
  •          Select the length of your subscription.
  •          Provide the necessary payment information and confirm your order.
  •         Once you confirm the payment, you will receive an SMS or email that you are already subscribed with HTV Pinoy
What payment methods does HTV Pinoy accept?

Below are the lists of Payment Platforms of HTV Pinoy

  • NCB Mada Card
  • CashU -  Kiosks, online payment
  • Riyadh Bank Prepaid Card
  • Visa Credit/Debit Card
  • Master Card Credit/Debit Card
  • Paypal
  • Al Ansari Travel Card
  • UAE Exchange Go Cash
  • via UAE Exchange Branches
  • ENET - Kiosks, Online Payment, App Payment
How can I Renew my subscription to HTV Pinoy?

You can do this online:

 a.       Open www.htvpinoy.com

b.      Enter your username and password (same as your HTVPinoy account)

c.       Click on "Renew". 

d.      After verifying your identity, you can choose the subscription period.

e.       Add payment information.

f.       Confirm the order, and everything is ready.


Can I access HTV Pinoy on more than one device?

HTV Pinoy  is accessible on many devices.  You can use 1 account into 3 different devices. Below you will find a list of all the devices through which you can use our services:

·         Android TV

·         Android Devices

·         iOS Devices

·         Samsung Smart TV

·         LG Smart TV

·         Windows OS

·         Mac OS

·         Linux OS

·         Apple TV

·         Amazon Fire TV


How much is the data consumption when watching HTVPinoy?

Streaming of live channels may consume a big amount of data. We would recommend to use internet Wi-Fi to avoid this and to enjoy a good quality of service.

How fast should my internet speed be to access HTV Pinoy?

HTV Pinoy  offers the best quality available.

The speed recommended by us is: 

For home appliances (TV, STB, Smart TV) - a minimum internet connection of 5.0 Mbps.

For mobile devices (Phone and Tablet) - you must have a minimum of 3.0 Mbps internet access.

Is HTV Pinoy a wireless or cable service?

HTV Pinoy is accessible on both wireless and cable-based networks. It is up to you whether you want to use a wireless or cable connection, as the quality is excellent on both types of connections.

Do I need a satellite receiver and dish to receive HTV Pinoy?

No, with HTV Pinoy you can connect via our app. Physical installation is not necessary for anything. You can see yourfavorite channels within minutes after you have received your login credentials

 
Which TV channels are available on HTV Pinoy?

HTV Pinoy has  22 channels in MENA and 13 channels in Europe. All are included in a one price. Click here to view the list of channels.

Are there radio stations in HTV Pinoy?

Yes, users have access to two radio channels from GMA under the "Radio" option on the HTV Pinoy App.

What is VOD?

VOD or video on demand is a service through which you can view movies and shows that we have shown in our "VOD" section that are free to watch at any time.

How do I record my favorite shows?

HTV Pinoy provides its users with a Cloud PVR (Personal Video Recorder) with 50 hours of storage. You may record programs by accessing the EPG (Electronic Program Guide) which provides you with a 7 day guide. From the EPG window, you may click the record button on any program of any channel. Your selection will be added to your personal playlist which you may access from any of your devices and at any time.

 
What is Catch-up TV

HTV Pinoy provides users with an excellent option through which all channels are automatically recorded over the last 14 consecutive days, to make sure that if you have missed or forgotten to record your favorite show, you will be able to find through our automatic recording catalog by searching for it by name or hour, and play it when you want.

What is EPG?

The EPG or "Electronic Program Guide" enables you to see what the show is playing in real time. It's a digital guide with which you can also see the prospective program scheme so you will not miss any show.

How do I know if HTV Pinoy has new updates or new channels?

HTV Pinoy includes a special notification system that sends messages to TVs, tablets, or mobile devices to give details of what updates are taking place and which new channels will be added.

 
How do I find my device ID (ID)?

The ID of your device can be found under "Settings"/ "Device info." As soon as you follow these two steps, a table will appear, and you will see your device's identification code.

How do I know when my subscription expired?

The subscription expiration date will appear in the main menu at all times. Also, one day (1) before the subscription expires, you will receive an expiration message.

 You may also see your account information by logging-in your username and password in the website.

How do I find my account number?

You can find your account number by opening the main menu on the HTV PinoyApp. Then click on the "Settings" option. Once you click on the "Settings" button, the other option titled "Account Information" will be displayed. Click on "Account Information," and your account number will be displayed.

   
I downloaded APP, but the screen appears to have an error (Error.)

Stumbling blocks and errors occur. If this happens to you, then call us or chat with us and our service agents will help you solving all problems remotely.

images description

RECORD LIVE TV WITH 50 HOURS OF CLOUD PVR STORAGE

Thanks to our Personal Video Recorder (PVR) feature, Live TV subscribers don’t have to worry about missing out on an important newscast, sporting event, movie or show that you love.

With 50 available hours of storage, You can record your favorite shows and movies. Your recorded content will be waiting for you when you’re ready to watch.

VIDEO ON DEMAND

Access to your favorite drama series and music videos that includes in the package! No additional Fee!

images description

MULTISCREEN

With our Multi-screen feature, you can access 1 account on 3 different devices simultaneously. All channels are available on your smart handheld devices, PCs and TVs.

images description

EPG

With our Electronic Program Guide or EPG, allows you to view 7 days in advance of program schedule of each channel.

images description

Time shift

With Timeshift, you can pause the TV program and continue watching later. Timeshift is particularly useful if you do not want to miss a single show. 

START FREE TRIAL
images description

Catch-up

Missed it? No worries. You can still watch your favorite shows. All channels are recorded and stored for 14 days.

START FREE TRIAL
images description